Office Policy
To accommodate our patients, we offer early morning and late evening appointments on Mondays, Tuesdays and Wednesdays. Saturday appointments are also available.
If, for any reason, you cannot keep your scheduled appointment, or may be delayed, please call us as soon as possible. It is now our office policy to charge a no show fee for the missed appointment (unless it is a true emergency). This fee is $50.00 per 1/2 hour the patient was scheduled. In order to avoid this fee, please call our office 48 hours prior to your scheduled appointment.
We request our new patients to please arrive at our office 15 minutes prior to your scheduled appointment.
Financial Policy
For your convenience, we have arranged to be providers with the major dental insurance plans.
Give us a call today, as a courtesy, our staff will check your insurance eligibility and help you obtain your maximum insurance benefits with our practice.
Even if your insurance plan is not listed, we may still be able to work with your insurance. So please give us a call and let us find out what type of coverage your insurance provides.
All payments are due on the day services are performed. If you have insurance, your co-payment is due on the day services are performed. If dental insurance is involved in your dental treatment, we will prepare all of the forms required and can also submit a pre-treatment estimate if you would like to learn what your expected insurance coverage will be. While we can make no guarantee regarding estimated coverage, we will certainly do our best to ensure you receive the most coverage possible. Please understand that your dental insurance policy is an agreement between you and your insurance provider, not between your insurance provider and our office. hence you are responsible for your total obligation if your insurance benefits yield less coverage than anticipated. If payment is not received from the insurance company in 45 days, you will be responsible for the full amount.
Several payment options are available. We accept personal checks, Visa and Master card. We also offer interest-free payment arrangements through Care-Credit Financing. Pre-payment discounts are also available as a courtesy to patients who pay in full 1 week before the start of their treatment.
Infection Control
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
Before you enter the examining room, all surfaces, such as the dental chair, dental light, drawer handles and countertops, have been cleaned and disinfected. Our Office covers some equipment with protective covers, which are replaced after each patient.
Non-disposable items like the dental tools/instruments are cleaned and sterilized between patients. Disposable dental tools and needles are never reused. Infection control precautions also require all dental staff involved in patient care to use appropriate protective equipment such as gloves, masks, gowns and eyewear when needed. Before seeing the next patient, everyone on the treatment team washes their hands and put on a new pair of gloves.
Your well-being is important to us. That’s why infection control procedures are in place at our dental office.
